Victoria - South Island

Publicly subsidized Long-Term Care Services are available to adults with complex medical and cognitive care needs and an assessed and urgent need for 24-hour care. Services are aimed at meeting the complex health needs of those admitted to a care home, please see the homepage for more information.

Eligibility
Publicly subsidized long-term care is a limited resource, and placement in a long-term care facility is based on the urgency of the individual’s care needs.You may be eligible if you meet citizenship and provincial residency Home and Community Care requirements and the criteria for admission to one of Island Health's long-term care homes. Island Health care management staff will determine your eligibility by conducting a thorough, standardized assessment of your need and urgency for long-term care. There are options if you are not eligible for long-term care; please refer to the homepage for this information.

Island Health provides a range of services in your home and community to enhance the care and support you are receiving from family and friends. Your case manager will support you to remain in your own home as long as you are safe and your care needs can be met. If for medical reasons you need to be in hospital, the hospital care team will help you return home to wait for placement in long-term care. When the time comes for you to move to long-term care, your case manager will guide you through the process, making sure you and your family know what to expect at each stage.
If you don't have a case manager, you can self-refer by calling the Community Access / Intake Centre for your local area:
- South Island Victoria Community Access Centre: 250-388-2273 OR 1-888-533-2273
- Central Island Nanaimo Community Access Centre: 250-739-5749 OR 1-866-928-4988
- North Island Central Intake: 250-331-8570 OR 1-866-928-4988